Engagement Specialist
About This Position
As an Engagement Specialist at Vierra, you’ll manage and handle client support, lead replies, follow-ups, and outbound communications. You’re the friendly, organized point of contact who keeps conversations moving and makes every client feel looked after. No prior experience is required, because we’ll train you on everything you need.
Day to day, you’ll keep clients engaged and informed, coordinate follow-ups across our internal teams, and make sure nothing slips through the cracks. You’ll gather feedback, surface client needs to the right people, and help keep relationships warm and responsive.
This is a people-first role for someone who is warm, proactive, and great with details. If you enjoy helping others and staying on top of things, you’ll do well here and grow quickly into bigger responsibilities.
Key Responsibilities
- Serve as a day-to-day point of contact for clients, keeping them engaged and informed.
- Handle lead replies, follow-ups, and outbound communications.
- Coordinate scheduling and updates across clients and internal teams.
- Track client touchpoints and make sure nothing falls through the cracks.
- Gather feedback and surface client needs to the right people internally.
Qualifications
- Excellent written and verbal communication skills.
- Strong organization and follow-through with great attention to detail.
- A warm, proactive, people-first attitude.
- Eagerness to learn, take feedback, and grow within the company.
- Experience in customer service, hospitality, or other client-facing roles.
- Familiarity with CRMs or project-management tools.
Benefits
- A $75k salary with a flexible, hybrid NYC schedule and full training.
- Hands-on mentorship and a fast, merit-based path to bigger responsibilities.
- Premium tools and systems that make staying on top of clients easy.
- Included paid vacation and sick leave, 401k, and medical insurance benefits.
- Sponsored learning and offering to pay for any books or self-development programs of your choosing.
- Exposure to every part of the business and to our clients’ day-to-day needs.